Death of an Employee

If you are a manager or family member, below are resources to help you navigate through the difficult time following the death of an Employee.


For Managers

Please notify AskHR at (408) 717-8398.

For Employee Dependents

  • To get started with filing a life insurance claim or to access a claim, you may visit MetLife at MetLife.com/MyBenefits or call (800) 638-6420, then Press 2. Customer Service is open Monday-Thursday, 8am-8pm ET and Friday 8am-5pm ET.
  • Experiencing a death in the family can be an emotional and stressful time. Access free, confidential counseling through the Employee Assistance Program (EAP).
  • Learn more about benefit actions you can take in the event of a death.
  • Enroll in COBRA within 60 days to maintain your health coverage. If you are an enrolled dependent, you will receive a COBRA package within 2–3 weeks. Email WEX Health or call (866) 451-3399.
  • If you are the beneficiary, submit life insurance claims by visiting MetLife or call (800) 638-6420, then press 2. Customer Service hours: Monday–Thursday, 8am–8pm ET; Friday 8am–5pm ET.
  • Anthem members can access virtual behavioral health resources at
    https://www.anthem.com/mental-health.
  • Kaiser members can access virtual behavioral health resources through the Kaiser Health & Wellness pages for Southern California or Northern California.

As part of WD’s Life Insurance benefit, MetLife provides these additional services to support you during this difficult time:

  • Grief Counseling
  • Funeral Assistance
  • Beneficiary Claim Assistance
  • Beneficiary Assistance
  • Estate Resolution Services
  • Life Settlement Account

For questions or assistance with these services, call (800) 638-6420, option 2. Customer Service is open Monday–Thursday, 8am–8pm ET and Friday 8am–5pm ET.
Scroll Up